Shipping policy

All orders will be dispatched by MA's Glam Jewellery within 1 to 4 business days of order receipt.

Each customer will receive an order, shipping and tracking number for each delivery via email.

Note that every item is thoroughly checked before shipping it to you, but in an event where the item(s) arrived damaged or faulty please contact us straight away. 

Please see our Refund Policy for more information when receiving a faulty item.

Shipping Responsibility Policy

 

Please ensure that all shipping information provided at checkout is complete and accurate. MA’s Glam Jewellery is not liable for any delays, losses, or delivery errors resulting from incorrect or incomplete shipping details entered by the customer.

Once your order has been dispatched and is in the hands of the shipping carrier (Australia Post), we are no longer responsible for the handling or delivery of your parcel. Any issues that arise after dispatch, including delays, lost or stolen items, or delivery disputes, must be resolved directly with the carrier.

We stronglyrecommend double-checking your shipping address before completing your purchase to avoid any issues.

SHIPPING RATES

STANDARD SHIPPING - AUSTRALIA
 Australia Post Standard – 3-7 Business Days

SMALL $10

EXPRESS SHIPPING - AUSTRALIA
Australia Post Express – 1-3 Business Days

SMALL $13

NEW ZEALAND
> Standard (small) shipping to New Zealand is $16 AUD
> Standard Shipping to New Zealand is via Australia Post International, please allow 3-14 business days for delivery.
> Express (small)shipping to New Zealand is $24 AUD
> Express Shipping to New Zealand is via Australia Post International, please allow 4-8 business days for delivery.

INTERNATIONAL
> International shipping is $20 AUD
> Please allow 8-14 days 

Please note that covid-19 might cause shipping delays with our courier. We can't be held responsible for any delays or disruptions. 

INTERNATIONAL TAXES AND DUTIES

International customers are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local customs authority. All international parcels are shipped by DDU (duties and taxes unpaid) which means fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees, in order to receive the parcel. We are not able to advise the amounts of what these fees might be. Please contact your country's custom office for estimated charges and rates on parcels coming from overseas.